Customer support is an important part of all industries or companies, and it is growing rapidly. The Customer Service Representative (CSR) is responsible for responding to customer questions about products or services. If you are looking for a CSR job in India, there are numerous vacancies available across top organizations.
This line of work involves a lot of time on the phone. You may receive calls from customers throughout your day or evening, so be able to adjust your schedule. You may also do your job from home. These positions usually pay well and you can work as much or as little as you want.
Entry-level students may start careers with no experience and receive on-the-job training. Larger companies, such as Amazon and Dell, may have their own customer service training academies.
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CSR Job Description
These professionals typically work in a call center and take customer orders, complaints, or requests for information. They may troubleshoot problems with company products or services. They may also work with other departments to resolve customer issues.
Job Duties of CSR
Responsibilities may vary based on the company you work for, but generally, a CSR’s job duties include:
- Answering customer inquiries and providing support
- Resolving customer complaints
- Taking customer orders
- Updating customer account information
- Providing product and service information
- Writing notes about interactions with customers
Requirements for CSR Jobs
In order to qualify for a CSR job, you will likely need:
- A high school diploma or Bachelor’s in any field
- Fluency in English
- Some customer service experience
- Basic computer skills
- The ability to work independently and under pressure
- Good communication and problem-solving skills
These jobs are available in India for people who want to work in an office or at home. Larger companies may list vacancies in the below of this article, you just need to click the “Load Jobs” button to open the recent openings.