Oman Airways Careers – Customer Service (Agent)

Oman Air

Job Responsibilities:

  • Assist Deportee-INAD Handling staff, in order to check if any additional help is required.
  • Encourage team members and peers to come up with bright ideas and generate service improvement feedback.
  • Accountable and responsible to execute safety responsibilities in accordance with Safety System Management Manual.
  • Display excellent motivational leadership, delegation, and mentoring in order to facilitate customer satisfaction.
  • Check on all counters and the serviceability of equipment, availability of stationery, and overall organization of counters on a timely basis in order to be prepared for the handling of passengers as well as disruptive situations.
  • Support all team members and peers to build morale and ensure excellent discipline and grooming standards. Encourage a friendly and professional multicultural work environment.
  • Identify and meet the standard and special service requirements of the passenger at check-in, boarding gates, special services, and ramp by adhering to the set service standards and procedures so that the passengers, baggage, and cargo are handled in an efficient manner.
  • Strive with your team to avoid complaints and earn compliments.
  • Assist to locate missing passengers by means of paging and physical search and clearing them through to the boarding gates. Inform Airport Services Supervisor or Airport Services Duty
  • Officer if any congestion situation is faced so the boarding gates can be duly informed and proactive action taken.

Qualification & Experience:

  • 2 – 3 Years of Experience

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