Jobs in HP – Technical Support Representative

Hewlett Packard

Job Responsibilities:

  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Work is often reviewed by Supervisor or Team Lead.
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

Qualification & Experience:

  • High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

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