AirAsia Jobs – Guest Service Assistance


Job Responsibilities:

  • Ensure security questions are asked and be vigilant at all times.
  • Check BTS report for mishandled cases and follow up on BAH cases. Ensure departmental KPIs are achieved.
  • Ensure compliance with SOP and TC. Promote and sell all ancillary income.
  • Replenish and monitor stationeries, ED cards, etc. Ensure check-in counter and the gate is tidy.
  • Ensure cleanliness and tidiness of work area and backup room. Ensure no third party check-in and check passengers cabin baggage.
  • Ensure the sales drop is correct and issue a remittance envelope. Report to Finance for the discrepancy in short of cash.
  • Submit overtime claim forms to DE before the deadline. Attend to the guest complaint.
  • Be vigilant to check visa validity. To perform cash collection at sales and excess baggage counter.
  • Check passenger’s travel document and to positively identify passengers prior to check-in.

Qualification & Experience:

  • 2 – 5 Years of Experience


  1. Hello

    Everyone :Tanveer Qazi
    From Mumbai ,I search for new job airlines
    I have 6 year experience this field
    Before I work in Qatar Airways and Saudi Arabia airline
    For Customer service,,

    So I hope airasia company given opportunity

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