Bank of America Chennai Careers – Sr Tech Associate

Bank of America

Job Description:

The individual will be part of the MAPS L1 team, which provides 24/7 coverage in a highly efficient process and provides reporting services on a periodic basis to measure the performance of the systems. He / She will provide support on releases, Unix & database jobs for all the systems under coverage.

Job Responsibilities:

  • Handle Level-1 support for Application’s & related issues through a structured Knowledgebase
  • Work on a wide range of Critical Application’s on wide platform UNIX, MS SQL 2000/2003/2005/2008 Server
  • Apply application and database patches in the production system for critical application
  • Monitor the batch for failed events, Check for feeds & any background failures through ITRS dashboard & e-mails
  • Provide L1 application support in MAPS First Responders Team
  • Escalate support for issues not updated in Knowledgebase and will be resolved through direct/telephonic support from Level-2 teams
  • Execute release steps in production systems

Job Requirements:

  • Analytical skills
  • Experience in SQL Server, Unix platform
  • Experience of ITIL methodologies
  • Experience in Autosys, ITRS & Informatica

Qualification & Experience:

  • 1 – 2 Years of Experience

Job Details:

Company: Bank of America

Job Location: Chennai, India

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