Bank of America Careers – Treasury Service Advisor

Job Description:

The first point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing, and/or determining appropriate handling and resolution of enquires. Requests consist of treasury and cash management products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Job Responsibilities:

• Conduct limited research and respond to the client and be able to answer questions and inquiries;
• Interact continuously and deepen relationships with internal business partners as well as clients to further enhance client delight;
• Utilize the various bank systems to support client requests.  Undertake regulatory remediation and ensure closures within designated timelines
• Provide consistent service and keep clients informed on the status of all outstanding inquiries
• To service, advise, support, and manage a portfolio of Global Treasury Services MNC and Middle Market clients by providing professional, courteous, and high-quality customer service in all aspects of domestic, international, and cash management services.
• Provide resolution for requests received via phone or email in a timely/accurate manner in accordance with Service Levels

Qualification & Experience:

• 6-8 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience)