BOSCH Recruitment – Service Delivery Manager

BOSCH

Job Description:

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch!

Job Requirements:

  • Coordinates the team’s workload ensuring both businesses as usual and/or projects are delivered to required deadlines and expected level of quality
  • Sets the goals of direct reports and guides them in individual performance management.
  • Develop relationships with customers to intensify strategic cooperation.
  • Responsible for delivery of various testing services within the defined budget.
  • Responsible for managing a multi-location team working in 24×7 mode
  • Billing & invoice tracking
  • Engagement with business partners across the world and working with international teams.
  • Aligns KPIs with SLA and quality measures to ensure the team understands performance metrics and expectations of their daily work.
  • Organize and monitor current operations to ensure the team meets Service Level Agreements (SLAs) and follows the agreed process.

Qualification & Experience:

  • 15-18 years of experience including project/program management experience, ranging from consultant to delivery manager roles

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