BOSCH Recruitment – Service Delivery Manager

Job Description:

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch!

Job Requirements:

• Coordinates the team’s workload ensuring both businesses as usual and/or projects are delivered to required deadlines and expected level of quality
• Sets the goals of direct reports and guides them in individual performance management.
• Develop relationships with customers to intensify strategic cooperation.
• Responsible for delivery of various testing services within the defined budget.
• Responsible for managing a multi-location team working in 24×7 mode
• Billing & invoice tracking
• Engagement with business partners across the world and working with international teams.
• Aligns KPIs with SLA and quality measures to ensure the team understands performance metrics and expectations of their daily work.
• Organize and monitor current operations to ensure the team meets Service Level Agreements (SLAs) and follows the agreed process.

Qualification & Experience:

• 15-18 years of experience including project/program management experience, ranging from consultant to delivery manager roles