Wednesday , October 23 2019

Cathay Pacific India Careers – Reservations Sales Agent

Cathay Pacific

Job Responsibilities:

  • Assist direct customers in travel planning, ticketing matters and provide after excellent sales service support
  • Be at the ‘front end’ of the business with responsibilities to serve walk-in customers as required and respond to passenger and travel agents’ queries/feedback
  • Actively contribute to achieving the team’s service level targets
  • Process flight disruptions and call-outs to affected customers as required
  • Act as the professional Contact Centre Agent to handle passenger & travel agent queries across various channels in a ‘Service Straight from the Heart’ manner

Job Requirements:

  • Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage
  • Strong communication, listening, and problem-solving skills
  • Excellent telephone manner with the ability to connect and build a relationship via telephone
  • Demonstrable passion for excellent customer service in line with the brand promise, emphasizing great communication, listening and problem-solving skills.
  • Good PC literacy skills in Word, Excel, Internet browsing
  • Strong command of spoken and written English is a must. Knowledge of Hindi will be an added advantage.

Qualification & Experience:

  • Bachelor’s degree.

Job Details:

Company: Cathay Pacific

Job Location: Mumbai, India

Apply Here

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