Mastercard Careers – Senior BizOps Engineer

Mastercard

Job Description:

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper-focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective but also from understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Job Responsibilities:

  • Maintain services once they are life by measuring and monitoring availability, latency and overall system health.
  • Practice sustainable incident response and blameless postmortems.
  • Analyze ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.

Job Requirements:

  • Ability to help debug and optimize code and automate routine tasks.
  • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product
  • teams to prioritize needs and to build relationships is a must.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Interest in designing, analyzing, and troubleshooting large-scale distributed systems.

Qualification & Experience:

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.

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