Oman Air Careers – Customer Service (Supervisor)

Oman Air

Job Responsibilities:

  • Supervise lounge service, ensure cleanliness adequate magazines, newspapers, and refreshments.
  • Ensure all laid down procedures-regulations-standards affecting passenger, ramp, baggage, cargo weight, and balance are maintained.
  • Liaise with Catering-Engineering in all areas affecting Passenger Services.
  • Ensure delayed denied boarding and STPC passengers are provided with acceptable standard accommodation.
  • Implement an action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
  • Ensure major potential problem areas are identified and action is taken to rectify.
  • Working details guidelines will be provided where applicable.
  • Carry out duties on all areas of the passenger services section as directed by superiors.
  • Ensure all passengers are handled in the correct manner and provide personalized service to high yield passengers as well as for any special service required for economy class passengers.
  • Safeguard Oman Air’s marketing interests at all times
  • Adapt instructive guidelines for oversold flight on shift basis in line with the action plan –over-sale, brief of all staff under his direction, and coordination with GHA for implementation.

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