- Interact with guests during check-in and check-out time to drive a positive experience
- Help in monitoring and check regular stock levels & order room supplies as needed for the peak season.
- Ensure adherence to all OYO Operational Procedures and guidelines.
- Drive delight initiatives led by the function of the cluster.
- Ensure all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/Owner.
- Work with property trainers to drive property training for staff.
- Monitor HM/PM and hotel staff to ensure all the property operations are smooth and the property is well maintained for guests.
- Implement initiatives to control a bad check-in experience such as guest calling before arrival, estimating over-booking, etc.
- Ensure that all rooms are in the best condition for a guest to stay.
- Manage daily operations of various SMART hotels in a cluster and ensure great Guest Experience