India’s Sr. Client Partner and Asia’s BSM Team Lead provides leadership to maximize the business value of Pfizer Digital investments by managing India’s strategic digital priorities and Asia’s country operations, driving deployment and adoption of regional and global technology solutions and services across Asia.
S/he will act as the client partner single point of contact for India’s CM and leadership team and will be accountable for defining the market’s digital strategy, leading execution and overall digital’s performance and operations.
As a BSM Lead s/he aligns operational needs with Asia’s Client Partner Lead to successfully manage a virtual team of colleagues providing support, running digital operations and working on continuous improvement across EM Asia.
- Ensures clarity on the scope of services provided to stakeholders.
- Seizes accountability and commits to Pfizer Digital wide organization in cases where services provided extend across organizational boundaries.
- Develops effective working relationships with partnering Pfizer Digital services providers.
- Leads to service improvement related projects where appropriate & drive service standardization & simplifications.
- Provides technical/functional leadership to teams. Leverages technical/functional expertise across own and related disciplines to direct the team to resolve issues
- Understands client’s operational needs and how to make them a reality through Pfizer Digital capabilities
- Collaborates with other Pfizer Digital teams to resolve above-market cross-functional service and support issues and escalate when needed
- Is an escalation point for all BSM Service/operations related issues in the Region.
- Develops plans based on feasibility and opportunity for their assigned markets. Works with appropriate Pfizer Digital groups to leverage and scale products and solutions across customers and geographies as appropriate
- Establishes and refines a relevant and effective services management framework.
Qualification & Experience:
- Minimum 5-10 years experience in information systems fields