Schlumberger Jobs 2020 – Support Analyst

Schlumberger

Job Description:

The Onsite Support Specialist is a desktop support expert responsible for computer hardware, software (location-specific or global) and peripherals. Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. The Onsite Support Specialist also enforces Schlumberger’s desktop and laptop policies and procedures.

Job Responsibilities:

  • Ensures tickets are updated at all times until issues are resolved
  • Conducts customer satisfaction callbacks/surveys
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per help desk procedures
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Completes GET IT training for OnSite Support Analysts
  • Communicates with the customer regarding incident progress
  • Provides second-line investigation and diagnosis

Qualification & Experience:

  • Minimum Bachelors degree preferably in IT or Engineering
  • Experience of team and Project management
  • Minimum 9 years’ Experience with an IT-related discipline

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