- To address and manage customer queries
- The role is responsible for sales support and customer care in the region.
- To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins, and other correspondence) so as to maximize sales conversions support the sales team in selling forms to prospective customers for projects in the region
- To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
- To provide inputs to Head Customer Care and Sales Head on MIS data and customer requirement & feedback monitor & meet the defined SLAs ensure maximum productivity
- Responsible for MIS, monitoring all documentation, agreements, and registrations as well as monitoring/ follow-up for payments and collections in the region.
- To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues if any to the Head Customer Care/ Sales support and to Sales Heads
- To coordinate with all projects and corporate marketing team for the requirement of marketing collateralsCustomer Service
- Other duties include coordination with the corporate marketing team for the requirements of marketing collaterals for the projects.
- To create and implement customer delightOperational
- To ensure overall efficient resource management, drive cost reduction and achievement of sales revenue & collection targets in the region support to Sales & Marketing
Qualification & Experience:
- 04 – 09 Years of Experience