- Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required.
- Effort estimation/reviews on a need basis for new projects.
- Work on the service improvement programs.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Ensure proper communication and quick resolution as a crisis manager.
- Training of new team members.
- Able to work on Knowledge acquisition and updates to related documents”
- Perform RCA for Major Incidents related to his / her tower Follow quality/security process defined for the engagement.
- Participate in business meetings with various stakeholders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
Qualification & Experience:
- 3 – 5 Years of Experience