- YBL Branch, Lead management system, call-center, website, etc.)
- Timely closure of exceptions.
- Grow the existing channels and develop alternate sourcing channels.
- Providing support to the collections team in the resolution of delinquent cases
- Gathering market information for the product line and providing timely inputs to the product team
- Ensure customer satisfaction through a high level of service
- Timely resolution of all discrepancies raised during application processing at the underwriting stage and disbursement stage.
- Develop locations to deliver optimum throughput and identify new business opportunities.
- Achieving HL targets for the product
- Closure of all gaps, for internal as well as external audits.
- Compliance with Yes Personality guidelines.
- Build and manage direct and indirect sourcing channels, Alternate channels.
Qualification & Experience:
- MBA, Postgraduate / Graduate with on-field experience of at least 4 – 7 years in the relevant product.