Search Results for: Customer Service

Harman International Careers – Shift Manager

Harman Careers

Job Responsibilities: Review and revise underpinning agreements and service scope Effectively managing crisis scenarios (ex: service interruptions, urgent production bugs, escalation requests) Effectively leveraging team members to meet SLAs in times of higher ticket volumes …

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Harman Careers – Technical Production Lead

Harman Careers

Job Responsibilities: Lead daily shift hand-off calls to ensure 24/7 continuity of service between US/Italy & offshore support teams. Manage escalation of critical customer issues. Provide input to governance meetings and continuous improvement initiatives to …

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Ericsson Jobs For Freshers – Change Manager

Ericsson Careers

Job Description: Change Coordinator supports the Change Manager insanity check, customer notifications, change approval as per define scope, and in other change-related activities for a customer contract! Job Responsibilities: Coordinate impact validation activity for all …

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