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A job in the retail sector can be one of the most satisfying careers out there, as you work with customers directly on a daily basis and get to see their satisfaction when they walk out the door with something they purchased from your store. It’s also an excellent way to start a career in management and business, so it can be a stepping stone to bigger and better things down the road if you know what you’re doing right from the beginning.

There are plenty of job opportunities in India’s popular cities including Delhi, Banglore, Mumbai, Hyderabad, etc. and many of them offer attractive compensation packages.

Retail Job Descriptions

Sales Associate

Sales associates are an important part of any business. They are the people who help customers find what they need and make suggestions for products that might interest them. They are responsible for a variety of tasks including selling products plus explaining product features, and more; In many cases, customers make purchase decisions based on their recommendations. They generally work long hours during business hours and often late into the evening during busy shopping periods.

Job Duties and Responsibilities:

  • Provide customers with information about the store’s merchandise, including products on sale
  • Answer customer questions and provide recommendations, including the best use of products or products that would suit the customer’s needs
  • Research products and pricing and make suggestions to customers
  • Monitor sales performance and stock to ensure inventory levels are adequate
  • Troubleshoot problems that arise in the store, and escalate them if necessary
  • Follow company procedures for handling returns, exchanges, and warranty claims

Qualification and Experience:

The sales Associate entry-level position is for candidates with a high school diploma or GED, who can demonstrate basic computer skills and attention to detail. Previous experience in a sales environment is preferred but not required. Candidates must be able to work independently and as part of a team, have excellent communication skills, be able to learn quickly, have strong customer service orientation, and possess good problem-solving skills.

Salary and Benefits:

Sales Associates made ₹25,000 – ₹28,000 or more monthly. Salespeople typically work full-time, and many companies have opportunities for overtime and weekend work. A number of commission plans reward top performers with extra earnings. In addition to cash bonuses based on performance, some sales reps also get paid perks such as car allowances and trips.

Customer Service Representative

A customer service representative (CSR) is the voice and often face of a company when interacting with customers. CSRs provide support to customers by answering questions, resolving complaints, and fulfilling orders. The role of a CSR is important because they are the first line of defense in retaining customers. Positive interaction with a CSR can result in a customer’s loyalty to a company, while a negative interaction can lead to lost business.

Job Duties and Responsibilities:

  • Answer incoming calls and transfer them to the appropriate person
  • Work on the computer to find information
  • Make appointments and send out reminders
  • Accomplish other work-related tasks as needed
  • Receive and process customer orders for products, services, or other contracted items
  • Compile an inventory of items in the warehouse and prepare for shipping
  • Maintain records of all customer details and shipments
  • Assist with general office tasks as needed

Qualification and Experience:

Customer service representatives are required to remain calm under pressure and listen carefully to customers’ concerns, questions, and problems. A willingness to communicate well with a diverse range of people is also important because you will be dealing with different types of customers every day. Having a high school diploma or GED and some relevant work experience is typically required for these positions.

Salary and Benefits:

The average salary for customer service representatives is ₹23,000 – ₹25,000 per month. However, this figure can vary depending on the position and the company. Many CSR receives benefits such as health insurance, paid time off, and 401k plans.

Floor Manager

A floor manager is responsible for the day-to-day operations of a retail store. They manage the staff, stock, and customer experience. They ensure that the store is staffed appropriately and that inventory is accurately tracked; They also ensure that market trends are properly reflected in their store’s products.

Job Duties and Responsibilities:

  • Operate and maintain building services such as the elevator, air conditioning, heating, and fire alarm system
  • Maintain inventory of building utilities and materials
  • Maintain equipment, tools, and supplies
  • Perform maintenance on fixtures and equipment
  • Manage office staff and oversee all office activities

Qualification and Experience:

In order to be a Floor Manager, you must have at least an Associate’s degree with some years of previous experience. Previous management experience is preferred but not required. This position requires someone who can manage multiple tasks simultaneously, so it is critical that you are organized and able to prioritize effectively.

Salary and Benefits:

A typical floor manager’s salary and benefits package starts at ₹30,000 per month, with top managers earning more than ₹50,000. Medical coverage, dental care, and insurance benefits are generally offered to full-time floor managers with the company. The specific benefits depend on your employer’s policy. Time off for vacation or sick days is also a common benefit for floor managers.