Mastercard Jobs 2020 – Network Operations Analyst


Job Description:

  • Have you worked in a control center environment?
  • Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
  • Do you like to triage and drive events to a resolution?
  • Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
  • Globally partnering with our customers to deliver world-class technical support for MasterCard infrastructures and applications, enabling growth, diversification, and new business generation.
  • Do you like to interact with customers, vendors, and support teams on a global scale?
  • Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with a focus on minimizing impact to Customers and internal users.

Job Responsibilities:

  • Execute Incident, Change, and Problem Management processes.
  • Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
  • Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
  • Conduct quarterly Release and patch rollout for European authorization system
  • Perform effective vendor management techniques to ensure forward-progress managed Incidents.

Qualification & Experience:

  • Bachelor’s Degree or equivalent work experience.

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